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52 | DOING BUSINESS IN CONNECTICUT | 2019 SPONSORED CONTENT The business of Connecticut is the business of ConnectiCare. Founded more than 35 years ago by a group of local doctors, ConnectiCare's mission is to help build healthier futures for the state's business community and its residents. "We are committed to Connecticut. This is our home," says Eric Galvin, president of ConnectiCare. "Our headquarters is in Farmington. Our employees live here, work here and use the same hospitals and doctors that our members visit. Our clients know that and appreciate the extra insight those relationships bring to the service we provide." IMPROVING OUTCOMES WITH THE LEADING HEALTH CARE PROVIDERS ConnectiCare knows the health care landscape of Connecticut – and actively works to improve it through partnerships with many of the state's premier health care providers. President Eric Galvin co-chairs Connecticut Health Council's Value-Based Relationships work group. This group explores ways to improve provider-payer collaboration for better health at lower costs. ConnectiCare has established value-based relationships with 14 large primary care practices throughout the state. Those practices have committed to collaborative patient monitoring and management. As a result, members use preventive care at higher rates and health care resources more wisely. Prescriptions play a large role in keeping people healthy – and managing costs. ConnectiCare pharmacy programs include: • Identifying members who are not taking medicines as directed for chronic conditions and helping them with ways to improve their medical adherence; • A multi-pronged effort to reduce opioid abuse and addiction by engaging doctors, pharmacists and patients themselves; and • Drug lists that promote use of preventive and maintenance medications through pricing and 90-day supply programs. Access is important to members. ConnectiCare members can visit every hospital in the state. Employers can also select plans with national and regional networks to serve a workforce that is geographically diverse. CUSTOMER SERVICE RECOGNIZED FOR EXCELLENCE ConnectiCare is well known for its high-quality customer service. It was the first (and so far only) health carrier in the state to open service-and-sales centers. ConnectiCare centers are now in five locations: Bridgeport, Farmington, Manchester, Newington and Waterbury. Local presence is important: members can make appointments or walk into a center for answers to their questions about medical and pharmacy coverage, claims, bills or how to find in-network doctors and hospitals. Source: ConnectiCare internal analysis of members in provider collaborations vs. members not in provider collaborations for 2017 Risk-sharing and collaborative care arrangements lead to improvements in member health. Better health Working together for improved outcomes Wiser use Lower costs more wellness visits 15% more colorectal cancer screenings 12% more breast cancer screenings 9% fewer emergency room visits 13% overall when compared with other provider groups 10% fewer acute hospital days 8% fewer acute hospital admissions 5%