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2019 | DOING BUSINESS IN CONNECTICUT | 53 Throughout the year, ConnectiCare hosts support groups, fitness classes and educational seminars on a variety of topics— including nutrition and fall prevention for seniors—at the centers in Manchester and Waterbury. Members can also make appointments to see a nurse, a social worker and a certified diabetes nurse educator at the ConnectiCare center in Manchester. ConnectiCare goes the extra mile to see that group plan members receive top-quality service, with specially trained representatives dedicated to take their calls. They provide 97.3% first-call resolution from the call center in Farmington, with a 16-second average speed to answer calls. 1 ConnectiCare's emphasis on service excellence was recently recognized with two international Stevie® Awards for call center service and management. 2 HOW CONNECTICARE SHOWS CONNECTICUT IT CARES ConnectiCare is part of the fabric of the state in other ways, too. ConnectiCare joined Connecticut's health care marketplace, Access Health CT, when it began in 2014, and remains one of two insurance carriers on the exchange. In 2019, 78% of members enrolled through Access Health selected a ConnectiCare plan. 3 Helping Connecticut residents reach for better health and stay well are the guideposts for ConnectiCare's community giving program. Priorities for giving include food security, exercise, and military and youth programs. All donated dollars stay in Connecticut. The company supported many organizations in 2018, including 26 non-profit and municipal organizations through the Connecticut Neighborhood Assistance Act Tax Credit Program. Local commitment is embraced companywide. ConnectiCare employees volunteer at a variety of organizations, including Special Olympics Connecticut, Connecticut Food Bank, FoodShare, Junior Achievement and Habitat for Humanity. In addition, ConnectiCare developed the "Good Deeds program" in which employees team up with ConnectiCare members and donate time to non-profits. "It's personal for us," says Galvin. "ConnectiCare is here for the employers and communities that bring us together." For more information or to do business with ConnectiCare, please call 1-800-723-2986 or visit connecticare.com. SPONSORED CONTENT 1Source: Internal data (July-Dec 2017) 2The Stevie Awards for Sales & Customer Service is an awards program produced by the Stevie Awards. February 2019: Con- nectiCare wins bronze for contact center of the year (up to 100 seats)-financial services industries and silver for customer service management team of the year. 3Access Health CT board Presentation, February 2019. WellSpark Health, an affiliate company of ConnectiCare, offers a suite of proven wellness solutions and incentive programs. Responsible for one of the largest value-based wellness programs in the country, WellSpark now offers its solutions to businesses, municipalities and consumers. Participants in WellSpark programs benefit from powerful, proprietary tools to identify and address social determinants and behavioral barriers to getting and staying healthy. Specially trained and experienced nurses, health coaches and certified diabetes educators -- combined with easy-to-use and captivating online experiences – help participants find the spark within to move to healthier lifestyles. For more information or to arrange a demonstration, visit wellsparkhealth.com. ConnectiCare employees taught lessons n workforce readiness, entrepreneurship and financial literacy to students in kindergarten through grade 5 at Bristol's Hubbell School in June 2018. The program was sponsored by Junior Achievement. ConnectiCare's president Eric Galvin helped to sort food at the Connecticut Food Bank in Wallingford in December 2018. This event was presented by the Good Deeds program, a ConnectiCare initiative that brings together employees and members for community service. The ConnectiCare center in Manchester. There are four other centers throughout the state.