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The new system also allows for routine audits, which provides peace of mind. "The accountant checks the accounts weekly so minor errors are caught and fixed right away. In fact, we are to the point where we have no errors," Khanna said. Although the new cash flow system has earned rave reviews from the entire ECCA office, Khanna admitted that many staffers had reservations about making the switch. "We were all scared. Some staff is not technologically savvy. They were used to writing things down, so they resisted at first," she said. "But Webster Bank worked with us to allay any fears. And they kept coming back until all staff was comfortable with the new system." Khanna also expressed concerns about the security of the new system. "I was afraid of having financial information on my iPhone," she said. However, she was quickly reassured by the security multi-layer system in place. Users are asked to change passwords frequently and to use a complicated combination of letters, numbers and symbols, she explained. The security measures are so stringent that when Khanna is out of the country, the Bank will lock her out of her account. "They do this when they detect anything out of the ordinary. But it just takes a phone call to have the issue resolved immediately," she said. The cash management system at ECCA has expanded over time, according to Larabee. At the outset, Webster Bank installed and trained on the scanner. In time they added fraud protection, access to a line of credit, remote deposit and cash availability. In addition to creating a better financial system for the business, the Bank designated one point person to answer questions and address any concerns. Khanna likes the fact that, although she might be exposed to 20 or 30 different products, she does not have to deal with several people. Larabee serves as her conduit to all the help she needs. "She is my go-to person. I can text, email or call her and she coordinates and takes care of my questions. The efficiency is awesome," she said. ECCA has become more productive since switching to an online cash flow management system, thanks to Webster Bank. Khanna credits Larabee and her team for finding the perfect solution to their needs. *The opinions and views are those of the authors, and are not intended to provide specific advice or recommendations for any individual. " " "Webster Bank helped set up our own deposit system. They installed the equipment and trained all staff. Now when checks come in, they are scanned and deposited," said Khanna. "There is no waiting for the funds to appear in our account. It's also more efficient for our accountant. She simultaneously sees the status as well." Sponsored Content WEBSTER BANK INTELLIGENCE SERIES | Working together, Webster Bank and Eastern Connecticut Cardiology Associates developed a streamlined banking system that has made the business more productive. Rachna Khanna (right) credits Annette Larabee for helping to enhance the company's cash flow management. | | Rachna Khanna, administrator, Eastern Connecticut Cardiology Associates, LLC | | Annette Larabee, Webster Bank's Relationship Manager |

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