Mainebiz

V O L . X X V N O. X V I I I A U G U S T 1 9 , 2 0 1 9 8 B U S I N E S S M A I N E B U S I N E S S M A I N E B U S I N E S S N E W S F RO M A RO U N D T H E S TAT E SP ONSORED BY Dejuan Eubanks Maine Red Claws Don Oakes Sea Bags Kevin Hancock Hancock Lumber Richard Cantz Goodwill of Northern New England Sean O'Leary Hussey Seating Company Patricia Weigel Norway Savings Bank PA N E L I S T S REGISTER AT MAINEBIZ.BIZ/CEO Holiday Inn By the Bay, Portland Ticket includes breakfast October 3 7:30–10:30am 60 Ideas in 60 Minutes Six Maine CEOs will each share 10 ideas on their keys to success in business and in life. The discussion will cover everything from how to successfully run and operate a business, to effective ways to motivate and manage people. FOLLOW US @MBEVENTS #MBCEO19 T H I S Y E A R ' S T O P I C The Mainebiz CEO Breakfast Forum brings together a panel of Maine CEOs to share their personal stories of success and learning experiences. YO U ' R E I N V I T E D ! Developer plans up to 750 workforce apartments for Lewiston, Augusta, Biddeford — Much needed housing SMCC cybersecurity program designated national center of excellence — Good to hear Maine is out in front in this field Casco Bay Lines gets $3.4M grant for next phase of terminal renovations — There are 1 million ferry passengers, double what there were when the terminal was built in 1988 MDI entrepreneur with cleaning company sees opportunity in Airbnb — A growing business that is benefiting from the MDI crowds Mortgage servicer to return $50K to Maine homeowners — Submitted paperwork claiming it had powers of attorney granted by lenders that had previously been dissolved Study shows ocean temperature 'surprises' becoming more common — 'Surprises' are not what a state with a large fishery wants to hear Portland looks for input on Commercial Street plan — The working waterfront is both part of the local economy and part of what why the Old Port is attractive to visitors Key piece of 58 Fore St. project goes back to Portland preservation board — Are dismantling and rebuilding a historic building still considered preserving it? C R E D I T S & D E B I T S Q: Why do we have so much difficulty with giving feedback in the workplace? ACE Advises: Managers often react to a perfor- mance issue without gathering enough informa- tion first. You, as a leader, must make sure you are on the same page as the employee prior to the sit-down session. First gather the data and details about the issue. As a leader you should also think about emotional triggers, not only for the employee but for yourself. If you go into a feedback situation emotionally charged, you will not have a good outcome. To avoid the triggers for the employees, you need to make sure your tone is correct. Start with open-ended questions to set a non-confrontational tone that will result in a more productive feedback session. Avoid being negative. A simple "thank you" results in improved employee performance and engagement in the job. I have used the following model from the Center for Creative Leadership throughout my career, and I coach my clients on it today. It is called the Situation-Behavior-Impact model: 1. Situation: Where and when did this behavior happen? Be sure to gather all the facts and describe behaviors, not traits. 2. Behavior: Be sure to be objective, not subjective from your point of view. Example: When you see several mistakes on a client proposal, you need to check: Did the person have the right information? Could someone else have contributed to the mistake? 3. Impact: Was there a negative effect on the company or the individual's repu- tation? Worse, was there a lost client? A S K AC E A n s w e r e d b y T o m R e n e h a n , c e r t i f i e d p r o f e s s i o n a l c o a c h The Association for Consulting Expertise (ACE) is a non-profit association of independent consultants who value "Success through Collaboration." The public is welcome to attend its regular meetings to share best practices and engage with industry experts. For more information go to www.consultexpertise.com. Tom Renehan is a Yarmouth-based certified professional coach who specializes in leadership training. Do you have a question for ACE? Contact Jim Milliken at jim@millikenproject.com Start with open- ended questions to set a non- confrontational tone that will result in a more productive feedback session.

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