Issue link: https://nebusinessmedia.uberflip.com/i/1146967
33 B U S I N E S S P RO F I L E S B U S I N E S S P R O F I L E S S P E C I A L A D V E R T I S I N G S E C T I O N i-Comm Connect 7 Custom House St., Portland, ME 04101 Technology & Communications Kevin Mahaney, CEO Founded: 2013 Number of Maine employees: 4 www.icommconnect.com How is TACTAL installed? e solution is easy to install and scales for any size business. Whether you receive 2 calls weekly or 20,000 calls daily, our self-admin panel makes it simple to add a call button to your website, mobile app, or e-marketing materials within minutes. For TACTAL to work, all you need is a website or mobile app to install the button and a phone number. Input the desired contacts into the self-admin panel, copy-and-paste a few lines of code onto your website, and TACTAL is live! i-Comm Connect provides a variety of button customizations and will work with your company to match the look and feel of your website. Further Applications TACTAL doesn't stop with a website call button. e code that is generated in the self-admin panel is simply a link to your call button or Visual Directory. is can be added to marketing PDFs, email signatures, promotional emails, online ads, and much more. You can turn any digital image into a call button by adding the clickable code, further allowing businesses to measure campaign performance to enhance sales and marketing efforts. Additionally, TACTAL call button links can turned into QR Codes. When the QR Code is scanned, it opens your internet browser and immediately places a call to your business. If you have an iPhone, simply open the camera app and hover over the QR code to the right to explore our directory and give one of our team members a call! i-Comm Connect continues to innovate alongside emerging technologies, following market trends in the communications indus- try. Stay tuned for our IoT communications product — IoTComs — launching this month that keeps machines and their service providers updated when a problem or service requirement arises. l has become certified partners of multiple Contact Center solu- tions to offer a comprehensive omni channel solution. Last year, TMC, a global, integrated media company, awarded TACTAL a Communications Solutions Products of the Year Award for the second time in a row. What does TACTAL Do? TACTAL allows businesses to add live call buttons to their website, app, or e-marketing materials. With just one click, cus- tomers instantly connect to a live representative through their browser from anywhere in the world with an internet-connected device. TACTAL's Visual Directory feature allows customers to navigate to the correct department or individual within your company, eliminating the need for Interactive Voice Response (IVR) systems that can increase customer abandonment. e web-based calling solution significantly reduces calling costs without changing the way you do business. TACTAL also provides caller data, such as location and device information, to the agent, enabling personalized, proactive assistance. TACTAL can integrate with existing Contact Center solutions or Customer Relationship Management (CRM) systems to pull up existing customer profiles to quickly address inquiries. TACTAL offers integrations into many popular Contact Center solutions such as Salesforce, ServiceNow, Genesys PureCloud, NICE inContact, and Drift's conversational marketing platform. Real-time, contextual assistance increases conversion rates and keeps customers from abandoning your website when they run into a question or issue. e call buttons can be routed to any number you choose, work line or personal cell phone, and can even go to different numbers based on scheduled availability. If there are more calls than you have lines or agents, TACTAL's call-wait feature holds callers in queue. e solution provides a huge competitive advantage for com- panies that value the way they communicate with customers. Who is TACTAL for? TACTAL was built for any size company looking to deliver fan- tastic customer service and add a human touch to their digital presence. TACTAL's customers range from single-employee busi- nesses to major international companies; the only requirement is the desire to communicate more effectively with your customers. e communications solution works on all browsers and devices connected to the internet, from anywhere in the world. And it's unique from other free-calling software, such as Skype and Whatsapp, as it requires no downloads, plug-ins or login infor- mation for the customer to call — simply click and connect! e solution runs through a completely secure platform, protecting the sensitive information of both your company and your customers. " TA C TA L streamlines our online customer communications so we can focus on providing the best possible customer experience. " — Imad Khalidi, Auto Europe CEO TACTAL's patented Visual Directory feature seen here for a hotel company is customized for any business so that callers can select the correct location, department, or agent to contact.