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V O L . X X V N O. X M AY 1 3 , 2 0 1 9 8 B U S I N E S S M A I N E B U S I N E S S M A I N E B U S I N E S S N E W S F RO M A RO U N D T H E S TAT E The Spurwink Child Abuse Program in Portland changed its name to the Spurwink Center for Safe and Healthy Families to more accurately reflect its expanded services and client base of children and families affected by abuse. EllieAnna Gift Shop opened its sec- ond Maine store, at 114 Main St. in Freeport. Its other store is in Lewiston. Mega Industries, a manufacturer of microwave transmission equipment in Gorham, is celebrating 30 years in business. Bennett Law Firm moved within downtown Portland to 75 Market St., Suite 201. Town & Country Federal Credit Union in Scarborough said it was named a partner lender for The Downs project in Scarborough. Go.Verizon.com rated the city of Portland No. 12 in its second annual "Best Small Cities to Start a Small Business" rankings. Portland was ranked No. 1 last year. U.S. Cellular announced a $25,000 donation to Boys & Girls Clubs of Southern Maine to provide K-12 Science, Technology, Engineering and Mathematics educational opportuni- ties to youth. Dartmouth-Hitchcock Medical Center in Lebanon, N.H., and Maine Medical Center in Portland were awarded a $3.9 million grant from the National Institutes of Health's National Heart, Lung and Blood Institute to increase access to cardiac surgery clini- cal trials among rural populations. Alexander Iribarne, cardiac surgeon and director of cardiac surgery re- search at Dartmouth-Hitchcock, will serve as the overall principal investi- gator, along with co-principal inves- tigator Robert Kramer, director of research and quality improvement in the division of cardiothoracic surgery at Maine Medical. We love insurance so you don't have to. 800.244.6257 | clarkinsurance.com BORN to insure. Q: We often have unproductive conflict across organizational boundaries, such as production department vs. sales, production vs. customer service and so on. How can we get over this silo mentality? ACE advises: Silo mentality continues to be one of the most frequent charac- teristics of many businesses and organizations. Causes can include: Goals, expectations and rewards focused on individual and functional area performance rather than cross-functional or total business performance. Inadequate understanding of the end-to-end process. Results reports focusing only on one's functional area. In some organization cultures it's cool to win turf battles against other functional areas. Based on these examples, here are some solutions: Set goals and establish rewards and performance feedback processes with cross-functional counterparts. Ensure that training includes understanding of end-to-end processes and what each functional area contributes. Programs in which employees spend time working in other parts of the organization facilitate more collaborative relationships. Communicate overall business results as well as those dependent upon effective cross-functional relationships. Recognize and foster cooperation and collaboration rather than internal competition. Management must set the tone for this. A S K AC E A n s w e r e d b y J o h n S h o r b , t h e D e l p h i G r o u p I n c . The Association for Consulting Expertise (ACE) is a non-profit association of independent consultants who value "Success through Collaboration." The public is welcome to attend its regular meetings to share best practices and engage with industry experts. For more information go to www.consultexpertise.com. John Shorb, principal consultant with The Delphi Group, can be reached at jshorb@thedelphigroup.com.

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