Issue link: https://nebusinessmedia.uberflip.com/i/1087793
What would you like the power to do? At Bank of America we are here to serve, and listening to how people answer this question is how we learn what matters most to them, so we can help them achieve their goals. We had one of our best years ever in 2018: strong recognition for customer service in every category, the highest levels of customer satisfaction and record financial results that allow us to keep investing in how we serve you. That translates to a great team delivering the best capabilities for our clients and for our communities. We are proud to serve Massachusetts and help drive it forward by sharing our success, through the lending, investing, giving and volunteering that you need to remain vibrant and vital. $76 Billion Total FDIC deposits 1 $1.3 Billion Home loans 2 $11 Billion Loans outstanding to commercial business $577 Million Credit provided during 2018 by Bank of America to small businesses in Massachusetts $44 Million in grants and matching gifts during the last fi ve years addressing economic mobility and community needs 3 $8.9 Million pledged by employees to local nonprofi ts and community needs in the last fi ve years 4 149K employee volunteer hours contributed locally during the last fi ve years Worcester is home for me and my team. We know this community and we are here to serve your needs and help you achieve your goals. That's why we're always asking: What would you like the power to do? Let me know at: edwin.thomas.shea_jr@baml.com Ed Shea Worcester Market President As always, protect your personal data. For assistance with a personal fi nancial issue, please visit your nearest fi nancial center. 1 Total deposits within this market as of June 30, 2018, which may be inclusive of Consumer, Global Wealth and Investment Management (GWIM), Global Banking, and Global Markets deposits. 2 Home loan dollars refl ect a rolling 12-month total of First mortgage loan production fi gures including Consumer Banking and GWIM. 3 Community involvement amounts represent a cumulative 5-year period of contributions. 4 Employee local nonprofi t pledges may include: disaster relief, deceased/retirement dollars, volunteer grants and volunteer service awards. © 2019 Bank'of'America Corporation. | Member FDIC | AR54YRJW | TAD-01-19-2357