Worcester Business Journal

February 4, 2019

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As always, protect your personal data. For assistance with a personal financial issue, please visit your nearest financial center. From FORTUNE®, September 2018 © 2018 Time Inc. Used under license. FORTUNE® is a registered trademark of Time Inc. and is used under license. FORTUNE and Time Inc. are not affiliated with, and do not endorse products or services of, Bank of America. © 2019 Bank of America Corporation. | Member FDIC | ARSFHQPS | TAD-12-18-0260 Worcester is home for me and my team. We know this community and we are here to serve your needs and help you achieve your goals. That's why we're always asking: What would you like the power to do? Let me know at: edwin.thomas.shea_jr@baml.com Ed Shea Worcester Market President Listening to how people answer this question is how we learn what matters most to them, so we can help them achieve their goals. At Bank of America we are here to serve. We had one of our best years ever in 2018: strong recognition for customer service in every category, the highest levels of customer satisfaction and record financial results that allow us to keep investing in how we serve. That translates to a great team delivering the best capabilities for our clients and our communities. We can only be successful when our customers, clients, communities and employees share in that success. We are proud to be recognized for the work we do for you. What would you like the power to do? World's Best Bank 2018 Investing in Women initiative Highest ranked Financial Services Company

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