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www.wbjournal.com • Worcester Business Journal • 2 019 Economic Forecast 35 S P O N S O R E D B Y S uccess – whether in your business or per- sonal life – depends on strong relation- ships. Clinton Savings Bank recognizes the importance of that connection and proac- tively builds and maintains strong partnerships with all of our customers and with the greater com- munity. In 2016, Clinton Savings Bank launched our Relationship Banker Model, which is changing the face of banking as we know it. Beginning with makeovers at select branches, CSB has adopted an open concept model that invites customers to con- duct all banking transactions in a warm, welcom- ing environment. Our Sterling branch is the latest location to undergo the transformation from a traditional to open concept model in an effort to better serve our customers. To continue the conversion, Clinton Savings Bank uses technology tools to reform the employ- ees' role, not necessarily to replace the employee. The Relationship Banker is a solution that keeps employees happy and provides a service more in- line with today's consumer demands. The staff is readily accessible and eager to address all of your banking questions and needs. Whether your goal is to open an account, make a deposit, apply for a loan or inquire about a home equity line, we are committed to delivering the first-class service that our customers deserve. In addition to a relationship-building approach to banking for consum- ers, Clinton Savings Bank is extending these efforts to creating part- nerships with all of its commercial customers as well. From small "Mom and Pop" operations to large corporations, all business customers will find the same careful attention to their financial well-being at the Bank. Commercial Relationship Managers are ready to offer expert advice and guidance regarding different types of accounts, customized loans and other business-related products. Clinton Savings Bank is also focused on enhanc- ing our connection with the greater community. To that end, Community Rooms have been estab- lished at our Bolton, Boylston and West Boylston branches. Non-profit organizations and businesses that bank with us are invited to utilize these rooms for meetings. Available by appointment, the venues offer privacy in a comfortable setting. Each branch is equipped with technological advances including high-tech tools that benefit our customers and expedite banking transactions. A multiple channel strategy puts all banking prod- ucts at our customers' fingertips around the clock including our latest high yielding, online only, eXPERIENCE savings account. The right interac- tions with the right products coupled with our mobile app, newly redesigned website and internet banking provide our customers with an experience they can bank on. Since 1851, Clinton Savings Bank has been in the business of providing the highest quality finan- cial information, guidance and products to all its customers. Some 167 years later, CSB continues that tradition, while utilizing modern tools that help create new bonds and strengthen existing ones. n Regards, Robert J. Paulhus, Jr. President & CEO Relationship Banking: The Path to Success Robert J. Paulhus, Jr. President & CEO B A N K I N G & F I N A N C E