Worcester Business Journal

28 Worcester Business Journal | Fact Book 2018 | wbjournal.com S P O N S O R E D S E C T I O N C E O I N T E R V I E W Worcester Business Journal WBJ CALL FOR NOMINATIONS! Honorees will be profiled in the March 4, 2019 edition of Worcester Business Journal and will be honored at a special ceremony in late March. Know someone worthy of one of these awards? NOMINATE THEM TODAY! Nomination deadline: December 21, 2018 Further details and nomination form at www.wbjournal.com/businessleaders 2017 H A L L O F F A M E A W A R D S H A L L O F F A M E A W A R D S & This special edition and event honors top business leaders in Central Massachusetts for their companies' successes and contributions to the community. Our Business Leaders of the Year will be recognized in the categories of small and large business, nonprofit, innovator and Family Business Leader of the Year. In addition, we'll honor a select group of Central Massachusetts business leaders in our third annual Hall of Fame awards. C ommitted to the communities we serve, Clinton Savings Bank strives to deliver the highest quality financial ser- vices and products that meet customers' needs with the assistance of dedicated, knowledgeable employees. CSB emphasizes that bank- ing is all about relationships and in 2016 intro- duced our Relationship Banker Model Transformation Project. As part of the evolution of how we service our customers, CSB began transforming our branch- es to an "open concept" model. This design provides a more warm and inviting environment in which customers can take care of their bank- ing business. While the setting has evolved, so too has the employee model. The institution no longer has tellers but rather, Relationship Bankers, whom address all the facets of cus- tomer needs. Whether it's conducting a simple transaction, opening an account, guiding loan applicants, or answering questions regarding home equity lines, Relationship Bankers are highly trained individuals who can do it all, all the while committed to providing quality ser- vices that are superior to those of the competition. Clinton Savings Bank realizes that customers are changing the way they do business so we too, are changing our model to offer better service and strengthen relationships with our customers and the community. Since customer convenience is our top priority, the Bank has increased the number of ways to access services at all branches and with high-tech tools. Each location has a chrome book for self and assisted service use so our customers can apply for loans, open a deposit account or conduct other bank- ing business quickly and easily. And in November, CSB rolled out its new website providing easy navigation and new financial tools like a consumer money manage- ment tool. And by year-end Apply Pay will be available to our customers. In December, Clinton Savings Bank will offer to service customers who prefer to reap the ben- efits of opening an online savings account. The account will offer a high yield and be accessible through online tools and a debit card. Ever mindful of the importance of relation- ship building with our neighbors, CSB has insti- tuted Community Rooms at the Bolton, Boylston and West Boylston branches. These rooms serve as private meeting spaces for non-profits or business entities that do their banking at CSB. Available by appointment, these rooms provide comfortable venues in which to hold meetings. Believing strongly in the multiple channel approach, Clinton Savings Bank remains committed to enhancing physical branch- es, like we are doing at our Sterling location, to service all cus- tomers efficiently and with the personal attention they expect and deserve alongside developing digital access points and tools to provide quick and effective convenience. Clinton Savings Bank: Transforming the Banking Model Address: Main Office - 200 Church Street, Clinton, MA Phone: 978-365-3700 Website: www.clintonsavings.com Product or Service Description: Community Bank Number of Employees: 104 Head of Company: Robert J. Paulhus, Jr., President & CEO Year Founded: 1851 Clinton Savings Bank FB Robert J. Paulhus, Jr., President & CEO

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