Worcester Business Journal

wbjournal.com | October 15, 2018 | Worcester Business Journal 17 A MAJOR ANNIVERSARY... A NEW BUILDING... A MAJOR COMPANY MILESTONE Whether it's the celebration of a major anniversary or the opening of a new headquarters, Worcester Business Journal's Custom Publishing Division can help you create a custom magazine for your business. Our division's top flight team of writers and designers can help you tell your story – and make your business look great! Based on our unique publishing model, it's surprisingly affordable. Can we create a CUSTOM magazine for you? Call WBJ Custom Corporate Project Director Christine Juetten at 508-755-8004 ext. 270. Worcester Business Journal WBJ Custom Publishing Division Celebrating 50 Years of Growth, Jobs and Development 1 50 Years 1 9 6 5 - 2 0 1 5 C E L E B R A T I N G An advertising supplement to the Worcester Business Journal Shrewsbury Public Library: Building the Next Chapter SHREWSBURY Building the Next Chapter public library - 2018 - Edward M. Kennedy Community Health Awards November 1, 2018 • 5:30 - 7:00 PM Mechanics Hall, 321 Main Street, Worcester, MA --- For more information, contact Paula.green@kennedychc.org Keynote Speaker: Congressman Joseph P. Kennedy III Awardees: Dr. Matilde Castiel Commissioner, Worcester Health and Human Services YMCA of Central Mass MetroWest YMCA Hockomock YMCA A er one too many mishaps at e Queen's Cups and an obvious lack of lead- ership, it was time to ad- dress what was going on. I planned a morning at the spa and yoga class to relax, because at lunch I had to initiate an uncomfortable – yet what turned out to be eye-opening – conver- sation between myself and my staff. I voiced my opinion on undesirable situations and behaviors, and I listened to their concerns and feelings. ey wanted me to do better as a boss. I acknowledged their feelings, admired their honesty and made changes based on their feedback. Was it easy to hear my faults? No, that sucked; but I le that meeting knowing I was no longer the friend. I was the boss now, and change was on the horizon. During that meeting, I promoted Alycia Wagner to my kitchen manager. In hindsight, I realize this may have not been the best place to promote her while demoting someone else at the same time. If I could go back, I would have done it in a way that congratulated her for moving up the ladder so quickly within a year. But Alycia handled the promotion with determination and guts. At only 23 years old, she is taking my business to new heights. e next thing I did was hire an assistant for myself. I met with Alicia Liden three times before hiring her. Each meeting included a longer list of responsibilities, yet aer each time, she was more eager to take on the role. She has made our ordering process better than ever, deals with all of our paper- work and human resources, and – most of all – organizes my life. Next, I removed any negativity from the shop. Whether it be personnel, fur- niture or equipment I had for a while, it was time to move on and let go. It is BY RENEE DIAZ The Struggle is Real Being a baker is not my dream job never an easy thing to transition some- one or something out of your business. It consumed my mind, even though I knew it was the right decision. A fellow entrepreneur reminded me just because someone helped get you to where you are does not mean they are meant to get you where you are going. at bit of advice stuck with me and helped me through difficult situations. Once I had the right people in the right seats, you could just feel the difference at work. Everything started to fall into place. My staff was happier, and our customers seemed happier too. When I would look at our top-selling items weekly, we were selling more than we ever had. We all had a whole new sense of creativity and respect for one another. My work, though, was not done. I still work on myself as a person and a boss, but it was refreshing to see the beginning of change happening around me. Alycia was handling the kitchen, allowing me to step out and focus on the business. Alicia took over all of the ordering and customer inquiries for me. I continued the journey on bettering e Queen's Cups, putting in place core values, expectations, a monthly employee newsletter, a crisis team for when things go wrong, a shout-out board to reward jobs well done, and so much more. Being a baker is not my dream job. My dream job is establishing leaders and mentoring them. I love running my business and allowing my employees to buy in. I love looking at the financials. What sells? What doesn't? I love letting employees know how many items they sold the week before, encouraging them to urge for just a little more for the current week, because I know they can handle it. I love seeing Alycia battle with my dad over what will sell more: Nute- lla stuffed cookies or pupcakes. I love meeting new people and hearing what brought them into the shop that day. I love the opportunities that have had come my way. I love being mentioned among other established restaurant groups whereas before I did not think I was worthy enough. Once I started being mindful about my attitude and how I felt about myself, so many great things have landed in my lap. Once I learned to let go, my busi- ness started to hang on. It is amazing what we can accomplish when we step outside of our comfort zone. I am so glad I did because I am building leaders, I am mindful and I am excited for what's to come. Renee Diaz is the owner of e Queen's Cups bakery in Worcester. W

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