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V O L . X X I V N O. X X I I I O C T O B E R 1 , 2 0 1 8 12 B U S I N E S S M A I N E B U S I N E S S M A I N E B U S I N E S S N E W S F RO M A RO U N D T H E S TAT E Pediatric clinic planned for Bangor Penobscot Community Health Care, a primary care network serv- ing northeastern Maine, will open a new pediatric clinic next year in a former Verizon Wireless call center at 6 Telcom Drive in Bangor. e Bangor Daily News reported that, at 20,000 square feet, the new space will be more than double the size of the existing clinic for children and teenagers, at 1068 Union St., Bangor. It will have 30 examination rooms, nine more than currently available. It will provide primary care, mental health services and special services for foster children and infants with prenatal drug exposure, according to the BDN. e clinic will also include an on-site pharmacy. Penobscot Community Health will move its speech and audiology services, cur- rently housed at 992 Union St. in Bangor, to the first floor of the build- ing, which has been vacant since the call center closed in 2017. N O T E W O R T H Y N O R T H E R N & E A S T E R N Community Care Partnership of Maine, an accountable care orga- nization in Bangor comprised of 12 federally qualified health centers and three community hospitals through- out Maine, announced that Sacopee Valley Health Center in Porter joined its membership. Q: Consultants are expensive. How do I get a good return on my investment? ACE advises: These actions will take you 70% of the way: 1. Share your highest hopes — and worries — with the prospective consultant, then ask questions, questions and more questions. 2. Focus on outcomes, not activities. Place a value on success. Together, identify outcomes that you value at 300% ROI or more, and the measures to be used. 3. Invite the consultant to propose the approach; communicate boundaries but don't micromanage. 4. Talk with at least two professionals — you will learn a lot, for free. 5. Clarify the consultant's role AND your responsibilities. Be clear whether you want the consultant to: Do it for you (such as when a surgeon operates on you or your plumber fixes that leaky faucet) Be more of a partner/educator (when your surgeon teaches you about relevant research and explores with you how family members could provide the essential post-operative care; or your plumber says, "I can't do this alone, but if you watch what's happening in the sink while I'm underneath I think we can do it together") Act as adviser (when your surgeon makes a diagnosis and offers several options, or your plumber suggests alternatives to simply fixing what's broken). 6. Competence is expensive. Saving money with a low-cost jack-of-all-trades is almost always a bad choice. Hire a specialist with relevant experience and training, not a general practitioner. 7. If your consultant will not guarantee the results, walk away. A S K AC E A n s w e r e d b y B e r n a r d J . M o h r o f I n n o v a t i o n P a r t n e r s I n t e r n a t i o n a l The Association for Consulting Expertise (ACE) is a non-profit association of independent consultants who value "Success through Collaboration." The public is welcome to attend its regular meetings to share best practices and engage with industry experts. For more information go to www.consultexpertise.com. Bernard J. Mohr, a change strategist and an expert in human systems innovation, specializes in guiding complex professional service organizations as they grow from good to great. He can be reached at bjmohr@innovationpartners.com or 207-807-4974. WWW.BOWMANCONSTRUC TORS.COM (207) 368-2405 Your Commercial Building Solution BANGOR FEDERAL CREDIT UNION With generations of experience in the construction management field, Bowman Constructors offers value and service for a wide variety of projects throughout Maine. The diversity of our work and the specialized needs of our clients demands the ability to adapt to individual project conditions with innovative solutions and results — this is what we do at Bowman Constructors. To learn how we can bring our design/build expertise to your project contact us, today. — Kevin Bowman, Brian Bowman An award winning, family- owned, general contracting firm since 1987 N O R T H E R N & E A S T E R N

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